Frequently Asked Questions

Reservations & Branches

How can I make a reservation to dine-in at your branches?

You can message us through our concierge chat button on our website, or through our social media on Facebook or Instagram. Alternatively, you can contact your branch of choice directly through Viber, WhatsApp, SMS, or direct call. See the full branch directory. You can also find us on Google Maps.

Where can I find a Terry’s or Bistro Madrid in my neighborhood?

We have 5 branches in Metro Manila, and 1 in Angeles, Pampanga and 1 in Cebu. See the full branch directory. You can also find us on Google Maps.

What are your branch store hours?

Branch Store hours vary. Message us on our Concierge chat or view our branch directory. You can also find us on Google Maps.

Can I order take-out, wines, or other items for pick-up / delivery from the branches?

Yes of course! You can contact your branch of choice through Viber, WhatsApp, SMS, or direct call to place your order. See the full branch directory.

We accept online payments through Bank Transfer or QR PH. Pick-up or delivery can be arranged.

For deliveries, Client can book using third party services at their cost. Free scheduled delivery is also available for transactions Php 3,000 and above.

Do you allow pets in your Bistro?

Unfortunately, pets are only allowed in Branches with alfresco (i.e. Molito and Cebu branches).

Do you do private events?

Yes we do! Send us a message or email us with your information.

I would like a custom menu with wine pairing. Is this possible?

Yes, this can be certainly done to your preference and budget at our Pasong Tamo branch. Message us to learn more.

Shopping Online

Do you ship outside Metro Manila?

Yes! We can ship outside Metro Manila. Just choose your delivery area at top left corner page. Delivery fees, times, and item availability differs per area.

How much is shipping?

Shipping differs per area. Actual shipping fees will be indicated before checkout.

When can I receive my order?

Delivery times differ per area and on the time of order. For Metro Manila:

• Mondays to Fridays: Orders placed between 9AM to 4PM have an estimated delivery time of 3 hours upon confirmation of your payment. Outside of this time your orders will be delivered the next business day.
• Saturdays: Orders placed between 9AM to 2PM have an estimated delivery time of 3 hours upon confirmation of your payment. Outside of this time your orders will be delivered the next business day.

Please note that there are no deliveries on Sundays and holidays.

What payment methods do you accept?

We accept Credit card, Paypal, Bank Transfer, and GCash.

Can I use my Terry’s Circle card for online purchases?

Terry’s Circle discount benefits or points usage do not apply for online purchases. However, each Terry’s Circle member receives a special birthday voucher code which can be used on the website.

Purchases made online can still be credited to your Terry’s Circle account. Our membership team will write you via your registered email to confirm your points. Alternatively, you can also email us.

I really like this item on your site but the stocks available are limited. Do you have more stocks?

We can surely check for you! Simply write us on our website Concierge chat with your inquiry.

Can you customise my order?

For gifts, we can add a personal message. If you would like a gift basket, we can make customised gift baskets or hampers for you. Send us an email or message us on our website Concierge.

Didn’t find your question?